Local News

Some RMV services still down due to global system outage

The department is still unable to process motor vehicle inspections.

A man walks to the Commonwealth of Massachusetts Registry of Motor Vehicles office in Lawrence, Mass., Tuesday, May 5, 2020. AP Photo/Charles Krupa, File

By Eva Levin

July 23, 2024

The Massachusetts Registry of Motor Vehicles (RMV) has yet to recover after a global system outage on Friday.

The department is still not able to process motor vehicle inspections five days later.

“The RMV continues to coordinate with its vendor, OPUS, and inspection sites to remedy issues,” they said in a statement posted to X.

Motor vehicle inspections are unavailable in the state due to the global outage on Friday, 7/19, which impacted the use of some technology. The RMV continues to coordinate with its vendor, OPUS, and inspection sites to remedy issues. Motorcycle inspections are available. pic.twitter.com/kBvMHyqkNO
— Massachusetts RMV (@MassRMV) July 23, 2024

Motorcycle inspections are still available, the department said.

Last week’s outage caused the RMV to cancel appointments, online credit card payments, and vehicle inspections. Appointments and digital payments are now functioning properly, but vehicle inspections remain unavailable. It is unclear when the issue will be resolved.

A technology outage impacted banks, airports, hospitals, and other establishments across the globe on July 19. Cybersecurity company Crowdstrike, responsible for running Microsoft Windows, sent out a live update that had a bug in it. Crowdstrike solved the bug later that day, but effects of the outage were long lasting and widespread.